Terms of Service

1) Service Description

The service provides custom litigation support, incorporating proprietary research and custom reporting tailored to your investigative needs. You may submit requests for various workflows, including social media timeline arrays (Mosaiic), network connection extraction (Harvest), evidence preservation (Chronicle), link analysis (Relatriix), and image metadata triage (Fast Triage).

While our service leverages proprietary programming and automated tools to accelerate data processing, it is classified as professional consulting and is exclusively overseen by trained staff. Pricing is dynamically calculated during the intake process based on the requested service, volume (e.g., number of URLs, subjects, or images), add-ons (e.g., Waypoint), and applicable jurisdiction adjustments.

2) Eligibility & Authority

You represent that you are authorized to request these investigative services on behalf of your organization, and that you have the necessary rights and permissions to provide any files, URLs, or subject information you submit for analysis. You agree not to submit information you are not authorized to share or investigate.

3) Acceptable Use

You agree not to use the service to:

• Violate any law, regulation, court order, or contractual obligation.
• Upload malware or attempt to disrupt or reverse engineer the service.
• Infringe intellectual property, privacy, or confidentiality rights.
• Submit unlawful, abusive, or harmful content.

4) Disclaimer (Scope, Limitations, and Use of Outputs)

We provide services that help identify, collect, organize, analyze, and preserve social media and other online content for investigative review in connection with insurance claims, litigation support, or similar matters. Our work is designed to support decision-making and case review; it is not a guarantee of any particular investigative outcome.

Identification & Coverage Limitations: Online identity resolution and social media discovery depend on information available at the time of searching, including names/aliases, privacy settings, platform restrictions, geographies, and account activity. Accordingly, we cannot guarantee that a subject maintains social media accounts, that any located accounts belong to the subject, or that the subject will be active or continue activity after identification. We cannot guarantee complete discovery of all accounts, posts, comments, friends/followers, or connections. Results may be partial due to privacy settings, blocks, deletions, platform rate limits, search indexing, or other access constraints.

Link Analysis & Relationship Mapping: Network/link analysis and relationship mapping are intended to identify potential associations and patterns for follow-up review. These outputs do not establish fraud, collusion, coordinated behavior, intent, or any legal conclusion, and should not be treated as determinative without corroboration.

Media Screening (Non-Forensic): Our image screening tools provide quick triage indicators (e.g., presence/absence of metadata such as EXIF when available, basic checks for inconsistencies, and potential signs of editing or synthetic generation, like generative AI). These tools are not a substitute for a full forensic analysis and do not certify authenticity or detect all forms of manipulation. When results raise concerns or the stakes are material, a qualified forensic examination is recommended.

Preservation & Legal Proceedings: We use established collection and preservation methods (including session capture formats such as HAR where applicable) intended to promote consistency and defensibility. However, preserved records can be affected by platform compression, metadata stripping, dynamic content, access controls, and subsequent changes by third parties. Admissibility and acceptance in court or by a regulator depend on jurisdictional rules, chain-of-custody requirements, and judicial discretion. We cannot guarantee admissibility or any specific legal outcome.

5) Estimates, Payments, & Taxes

Pricing estimates provided at the time of intake are calculated based on your selected service and provided parameters. Estimates are subject to validation. Final costs may be adjusted based on the actual volume of data processed (for example, Chronicle requests for abnormally large Facebook accounts may incur a higher per-URL preservation rate).

Prices may vary by location to reflect regional operating costs and compliance requirements. Unless we explicitly state otherwise on your invoice, listed prices and invoices do not include sales, use, VAT/GST, or similar transaction taxes. If a tax authority determines we are required to collect, we will add the applicable tax to the invoice and collect/remit it as required by law. Otherwise, you are responsible for any taxes imposed on your purchase that we are not required to collect.

6) Deliverables, Payment Terms, & Refunds

Reports, including any accompanying data/digital files, or hyperlinks, have been custom made exclusively for you, our client, and cannot be resold. We do not sell "digital products"; any digital formats, files, or hyperlinks provided to you are strictly incidental to the professional consulting services rendered.

Invoices are due in full within 30 days of your receipt of the reports and deliverables. Late payments will incur a penalty of 1.5% per month (18% annually) or the maximum rate permitted by law, whichever is lower. The client agrees to pay all reasonable costs associated with the collection of past-due balances, including but not limited to collection agency fees, attorney fees, and court costs.

Due to the customized nature of our professional consulting services, deliverables are non-refundable after delivery. If you encounter technical issues accessing a delivered file, contact support so we can attempt to resolve the issue.

7) Case Intake (Validation & Invoicing)

By submitting a case via the intake form, you authorize Digitix LLC to begin processing your request. Turnaround times vary based on the specific product requested, the volume of data, and the complexity of the case. Digitix LLC will validate your request upon receipt, which in most cases does not involve us making direct contact with the requestor. Once the investigation workflow is complete, an invoice reflecting the final validated cost will be issued to the requestor, via the contact details provided during intake.

8) Privacy

Our handling of data is described in our Privacy Policy. By using the service, you consent to the collection and use of information as described there.

9) Intellectual Property

Digitix LLC retains all intellectual property rights to the service, software, mapping tools, proprietary reporting templates, and any files, data, or materials uploaded by the user (which may be utilized by Digitix for the development and training of future anti-fraud detection products). You are granted a limited, non-exclusive license to use the final custom reports and factual data returned to you strictly for your internal investigative or litigation purposes.

10) License to Process Your Submissions

By uploading content, URLs, or submitting intake information, you grant Digitix LLC a perpetual, irrevocable, worldwide, royalty-free, transferable, and sublicensable license to host, store, process, analyze, reproduce, modify, create derivative works from, and otherwise utilize your submissions for any purpose. This includes, but is not limited to, providing the requested consulting services, training algorithms, improving our systems, and developing future anti-fraud products.

11) Limitation of Liability

To the maximum extent permitted by law, Digitix LLC will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenues, data, or goodwill. Our aggregate liability for any claim relating to the service will not exceed the amount you paid for the specific purchase giving rise to the claim.

12) Suspension & Termination

We may suspend or terminate access to the service if we reasonably believe you have violated these Terms, attempted to harm the service or other users, or used the service unlawfully.

13) Dispute Resolution, Governing Law, & Venue

Dispute Resolution; Arbitration; Class Action Waiver; Governing Law; Venue

(1) Informal Resolution First. Before either party initiates arbitration or a court proceeding (except for claims eligible for small claims court or requests for injunctive or other equitable relief as described below), the parties agree to attempt to resolve the dispute informally. You must send a written notice of the dispute to Digitix LLC at help@digitix.services with the subject line "Legal Notice – Dispute," describing (a) your name and contact information, (b) the nature and basis of the dispute, (c) the relief sought, and (d) any relevant order or Digitix Assignment Number. Digitix LLC will respond or attempt to resolve the dispute within 30 days of receipt.

(2) Binding Arbitration. If the dispute is not resolved within 30 days after notice, any dispute, claim, or controversy arising out of or relating to the Service, these Terms, or any purchase (including the validity, enforceability, or scope of this dispute resolution provision) will be resolved by binding arbitration, rather than in court, except as expressly stated in Sections (3)–(5) below.

Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules or Commercial Arbitration Rules (as applicable) then in effect. The arbitration will be conducted by a single arbitrator. The arbitrator may award the same damages and relief that a court of competent jurisdiction could award, subject to the limitations in these Terms.

(3) Class Action Waiver. You and Digitix LLC agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of representative or class proceeding. If a court determines that this Class Action Waiver is unenforceable for a particular claim, then that claim (and only that claim) must be brought in court, consistent with Section (6) below.

(4) Small Claims Court Option. Either party may bring an individual claim in small claims court if the claim qualifies, remains in small claims court, and proceeds only on an individual (non-class, non-representative) basis.

(5) Injunctive and Equitable Relief; Intellectual Property; Security. Nothing in this section limits Digitix LLC’s right to seek injunctive or other equitable relief in a court of competent jurisdiction to protect its rights and property, including for: (a) actual or threatened infringement or misappropriation of intellectual property, (b) unauthorized access, scraping, interference, or security-related issues, or (c) breach of confidentiality or misuse of the Service. Such relief may be sought without first engaging in the informal resolution process.

(6) Governing Law and Venue for Court Proceedings. These Terms, and any dispute not subject to arbitration, will be governed by the laws of the United States and the State of Maine, without regard to conflict-of-law principles. For any court proceeding permitted under these Terms (including small claims actions, actions to enforce an arbitration award, or actions seeking injunctive/equitable relief), the parties consent to exclusive jurisdiction and venue in the state or federal courts located in Cumberland County, Maine, United States, and waive any objection to such venue (including on grounds of inconvenient forum). However, to the extent a court of competent jurisdiction determines that applicable law prohibits enforcing the exclusive forum or venue provisions above for a particular claim, those provisions will not apply to that claim, and the claim may be brought in the forum(s) required by applicable law.

(7) Time Limit to Bring Claims. To the fullest extent permitted by law, any claim or cause of action arising out of or relating to the Service or these Terms must be filed within one (1) year after the claim accrues; otherwise, the claim is permanently barred.

(8) Confidentiality. To the extent permitted by law and applicable arbitration rules, the parties agree that the arbitration proceeding, filings, testimony, and any award will be confidential, except as needed to enforce an award, comply with law, or pursue permitted court relief.

(9) Arbitration Opt-Out. If you are an individual consumer, you may opt out of the arbitration agreement by sending an email to help@digitix.services with the subject line "Arbitration Opt-Out" within 30 days of first accepting these Terms. Your message must include your full name and the email address associated with your use of the Service. If you opt out, Sections (2) and (3) will not apply to you, but Sections (1), (6), and (7) will still apply.

(10) Severability. If any portion of this section is found to be unenforceable, that portion will be severed and the remainder will remain in full force and effect. If the Class Action Waiver in Section (3) is found unenforceable, the parties agree that any class, collective, consolidated, or representative action must proceed in court (not arbitration), consistent with Section (6).

14) Changes to these Terms

We may update these Terms from time to time. Continued use of the service after an update constitutes acceptance of the revised Terms.

15) Contact

Support: help@digitix.services
Response time: within 24 hours (US Eastern Time).